Privacy policy
How Dyne Auto collects, uses and protects your personal information.
Draft. To be reviewed by Dyne Auto and its lawyer before the site goes live. Last updated 22 October 2026.
Who we are
This website is run by Dyne Auto ("we", "us"), a dealer in earthmoving equipment, trucks, spares and accessories, with a workshop for repairs and servicing. Our address is 25 Kelvin Road North, Graniteside, Harare. You can reach us about privacy at admin@dyne.co.zw.
We are the party that decides how your personal information is used (the "data controller"). We handle personal information in line with the Cyber and Data Protection Act [Chapter 12:07] of Zimbabwe.
What we collect
We collect only what we need to answer you and run the business.
- Quote requests. Your name, phone number, company and address (if you give them), the items you ask about, quantities, part numbers, chassis numbers and vehicle details.
- Service and repair bookings. Your name and contact details, the machine or truck, its brand and chassis number, a description of the problem or the service you want, and your chosen date and time.
- Messages. Anything you send us by WhatsApp, email or phone.
- Technical data. Your IP address, browser, device and the pages you visit. This comes from our hosting and, if you accept it, our analytics.
- Staff accounts. For our own staff who manage the stock list: name, email and login details.
We do not ask for payment details on this website. We do not knowingly collect information about children, and the site is not meant for anyone under 18.
How we use it
- To prepare and send quotes you ask for.
- To confirm and manage service and repair bookings.
- To reply to your messages and enquiries.
- To keep the website secure and working.
- To understand which pages are useful, but only if you accept analytics cookies.
- To meet legal, tax and accounting duties.
We do not sell your personal information. We do not use it for advertising by other companies.
Our lawful basis
We use your information because you ask us to (for example, to send a quote or book a service), because you give your consent (for example, to analytics cookies), because we have a genuine business interest in running and securing our site, or because the law requires it. Where we rely on your consent, you can withdraw it at any time.
Who handles your information for us
We use trusted service providers to run the website. They process information on our behalf and only for the purposes below. Some of them are based outside Zimbabwe, for example in the United States or the European Union, so your information can be stored or processed there.
| Service provider | What they do for us | Data involved |
|---|---|---|
| Vercel | Hosts and delivers the website. | Technical data such as IP address, browser and pages requested. |
| Supabase | Database and staff login. Stores the product catalogue and the quote and booking requests you send us. | Details you give us in a quote or booking request. Staff account details. |
| Cloudinary | Stores and delivers product photos. | Technical data when images load, such as IP address. |
| Resend | Sends email, such as booking confirmations and quote replies. | Name, email address and message content. |
| PostHog | Website analytics. Used only if you accept analytics cookies. | Pages viewed, device and browser type, approximate location. No names or contact details. |
| WhatsApp (Meta) | Used when you choose to message us on WhatsApp. | Your phone number, name and message. WhatsApp handles this under its own terms. |
| Google Maps | Shows our location on the Contact page. Used only if you accept embedded content. | IP address and browser data, collected by Google. |
When we share information outside Zimbabwe, we use providers that apply security measures and data protection terms, and we only send what is needed. We may also share information if the law or a court requires it.
How long we keep it
- Quote and booking requests: up to 24 months after the last contact, then we delete or anonymise them.
- Messages on WhatsApp and email: for as long as needed to deal with your enquiry and keep a reasonable record.
- Accounting records: as long as the law requires.
- Analytics data: up to 12 months.
How we protect it
Our site is served over an encrypted connection. Access to stored requests is limited to staff who need it and is protected by a login. No system is perfectly secure, so we cannot promise absolute security, but we work to protect your information and will act quickly if something goes wrong.
Your rights
You can ask us to:
- tell you what personal information we hold about you and give you a copy;
- correct information that is wrong or out of date;
- delete your information, where we no longer need it;
- stop or limit how we use it, or object to certain uses;
- stop using it for analytics, by changing your cookie choices.
Email admin@dyne.co.zw and we will reply within a reasonable time. If you are not happy with our answer, you can complain to the Data Protection Authority in Zimbabwe, which is the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ).
Cookies
We explain what we store in your browser, and how to change your choices, in our Cookie policy.
Links to other sites
This site links to other services such as WhatsApp. We do not control them and are not responsible for their privacy practices. Please read their policies.
Changes to this policy
We may update this policy. The date at the top shows when it last changed. If we make an important change, we will say so on the site.